Frequently Asked Questions (FAQ)

What services does StepUpSmile Photobooths offer?

We provide high-quality photobooth rentals for events of all kinds, including weddings, corporate gatherings, birthday parties, community events, and more. Our services include customizable photo templates, fun props, and instant photo sharing.

Where are you located?

We are based in the Dallas-Fort Worth Metroplex and proudly serve the surrounding areas.

How can I book a photobooth for my event?

You can book our services by visiting our website at www.stepupsmile.com, calling us at 214-699-9739, or emailing [email protected].

What is included in a photobooth rental

Our rentals include a photobooth setup, a professional attendant, unlimited photo sessions during the event, customizable templates, fun props, and digital copies of all photos.

What types of events do you cater to?

We cater to a variety of events, including weddings, corporate functions, school events, charity fundraisers, holiday parties, birthdays, and community gatherings.

Can you customize the photobooth for my event theme?

Absolutely! We offer custom templates, backdrops, and props to match your event’s theme and branding.

How much space is needed for the photobooth setup?

While we can accommodate whatever space is available with some sort of booth,  we recommend a space of at least 10×10 feet for the photobooth and prop table to ensure an optimal experience for your guests.

Do you provide digital copies of the photos?

Yes, all photos taken during the event are provided digitally. We can also offer instant sharing via email or text during the event.

What if there’s an issue with the photobooth during the event?

Unless previously arranged and agreed upon, a professional attendant will be present throughout your event to ensure everything runs smoothly and to address any issues that may arise. If mechanical errors or limitations happen, the attendant will do their best to get the system up and running to fulfil the event.

Can the photobooth print photos on-site?

Yes, Printing of photos is available if that option is selected and added to your package.  We are able to accommodate printing on all still photo booths.  We are equipped with high-quality printers that can produce physical photo prints instantly for your guests when selected.

How far in advance should I book?

We recommend booking at least 4-6 weeks in advance to secure your desired date, especially during peak seasons.

What is the cost of renting a photobooth?

Our pricing depends on the package, options and duration of your event. For detailed pricing, please contact us directly.

Do you require a deposit?

Yes, a deposit is required to confirm your booking. The remaining balance is due closer to your event date.

What is your cancellation policy?

We understand that plans can change. Please review our cancellation policy on our website or contact us for more information.

Can I see samples of your work?

Yes, you can view samples of our photobooth setups and templates on our website or social media channels, including Instagram and Facebook.

Do you offer complimentary or discounts for nonprofit or charity events?

We are passionate about giving back to the community.  While we would love to accommodate all requests for complimentary or donated photobooths at many worth while causes, we can not always accommodate since we must cover our expenses as will.  We can sometimes offer special rates for nonprofit organizations and charity events. Please contact us to discuss your event.

What safety measures do you have in place?

We prioritize safety and cleanliness. All props and equipment are sanitized before and after every event. Additionally, we comply with local health guidelines to ensure a safe experience for all guests.

Still have questions?

Feel free to reach out to us at 214-699-9739 or email us at [email protected]. We’re here to make your event unforgettable!